I began by celebrating the enrollment of the 25th patient in Cricket Health’s value-based kidney care program. Over the next three years, following a four-way merger, I found myself as a leader of the care platform at Interwell Health responsible for caring for over 100,000 patients. This experience taught me how to drive growth at scale while staying focused on delivering high-quality, patient-centered care.

My life changed when my 25-year-old sister was diagnosed with colon cancer.  My family and I had to live through the shock of the diagnosis, the challenges of her treatment, and ultimately, her passing. This deeply personal experience shaped my empathy, resilience, and understanding of the patient and caregiver journey.

As the leader of the patient experience team at PatientsLikeMe, I had the privilege of working at a company that was an early pioneer in digital health and the patient voice. It remains the most inspiring place I’ve worked, teaching me the power of empathy and need for patient-centric thinking in healthcare.

The birth of my two children has been one of the most rewarding and eye-opening experiences of my life. Though both are healthy and thriving, they’ve faced some rare but thankfully not too serious health issues. These experiences have given me valuable insights into the healthcare system from a parent’s perspective, deepening my empathy and reinforcing my commitment to improving patient care.

Supporting my wife through her medical journey—from medical school in Boston to residency in San Francisco and then back to Boston for her fellowship—has given me a unique perspective on the healthcare system. Along the way, she’s navigated three (!!!) separate Epic migrations, giving us both firsthand insights into the complexities of healthcare technology and operations. This experience has deepened my understanding of the challenges clinicians face and the importance of systems that support, rather than hinder, their work.