If you read my original post on Best Buy (here) you might be interested to know that the Forbes article I had linked to exploded in popularity shortly afterwards. I think it got over 2 million views, interestingly enough that's more than the number of Best Buy shoppers in any given week. After the spike in popularity, the CEO of Best Buy wrote his own blog post and then the original writer from Forbes (Larry Downes) wrote another reply. You can check both out here.